Unfortunately, I chose Smart Start as the company for my ignition interlock which meant that I had to go to Dave Granteed's garage for service unless I wanted to drive to the next nearest facility over 45 minutes away. I did end up driving to the other facility twice because it literally made me sick to my stomach to go to Dave's. Every time I went for service, I was berated for not bringing cash. One time, he literally yelled in my face. Three times that I did use my credit card, the total was incorrect. Always overcharged, of course. One time I was there when a different customer came for service. Dave stopped working on my interlock to service the other customer's interlock. Even after the other customer said he was not in any hurry, I went for one of my appointments only to have Dave tell me he had to go somewhere to do a job. I asked how long he would be gone and he said he couldn't tell me. He said it could be over an hour and if the shop closed before he returned, I would have to sit in my car and wait. I decided to return another day. At my last appointment, to get the device uninstalled, I was told it would take an hour and to come back. I returned in exactly one hour. The car was done, but now Dave was eating lunch. All he needed to do was ring me out so I could leave. Instead, he made me sit there and watch him while he finished his lunch and even fed his dog before he took the two minutes it required to ring me out. This was his last chance to be disrespectful and he was going to take advantage of it. If you want a garage that treats you with even a little respect and doesn't demand you pay in cash (shady), go anywhere but Dave Granteed's garage.
This shop is not an AutoMD Featured Shop. Compare to Featured Shops nearby.
188 Stevens Road, Wilkes-Barre, PA 18702
450 Wilkes Barre Township Blvd, Wilkes Barre, PA 18702