My truck was damaged in an accident. They fixed the fender and the paint, but not the related mechanical problem caused by the accident. My truck was not ready after they called me to pick it up. The mechanical problem was not fixed by Caliber.. I had to take it to another repair shop to get it fixed. In the mean time, their Customer Service Rep lied to my auto Insurance agent about this being a problem common to this particular make and model of truck. Later, the Customer Service Manager admitted this was a mistake and that he would reimburse me for the additional expense (never happened). A month later, and many phonecalls later (from me, not them) I was able to resolve this with my Auto Insurance company. If you have a choice, do not take your vehicle to Caliber Collision for their "partial-cosmetic-repair". Not worth the hassle.