Brownie's Muffler

I went to Brownies as a 3rd level referral and it was my first encounter with this business. It isn't a fancy garage but it IS reputable and it is far from ghetto. I took 2 cars in for repair. The first vehicle wasn't mine but they did such a great job on it, that I took mine in the next day! I am posting this review for 2 reasons: (1) I experienced great service, at a very reasonable price. The parts installed on both cars, were new. (2) The service provided, was timely and the work, excellent. The service work is warrantied. A family owned business, the shop's been around a long time delivering excellent service to the community. I know this because I read many of the newspaper articles and viewed the awards so proudly displayed in the waiting area. Eddie, the owner is known for delivering great service and the accolades demonstrate the love from the community in which he serves. I am a small business owner. I have several years of experience in business, including customer service and I have worked as a consultant in a similar business (auto repair). That said, I appreciate honest people and just as much, good service. Brownie's gets my vote! S. Willis

I took my first car to Brownies (1982) Mustang in the summer of 2011.I had just put an engine in it an took it there to have the dual exhaust put on. I got the car back and it sounded great. I got it home and inspected their work only to find that insteadd of using the 2 required hangers that hold up the tail pipe, they used 2 clamps to hold the tail pipes up. I was disgusted and ended up taking it elsewhere to have it corrected. Six months ago my classic Olds Toronado was in need of an exhaust system. WHY DID I TAKE IT TO BROWNIES?!?! Only because of their very low quote I did. I figured to replace a pipe where there are existing hangers. How could they go wrong?? Well here we are 6 months later and While driving down Gratiot my exhaust falls off and drags the ground. After getting it towed home and inspecting it myself, I noticed that the tail pipe was disconnedted from the muffler as if it was not welded correctly and a burn hole in the muffler in the rear of it. I called the shop only to be told that the system should have lasted at least a couple years. They asked that I bring my receipt and they will look at it. I took my cars to them twice and was totally not satisfied and their work was AWFUL!!! Part of me want to take it back to have it fixed, but based on the work that they have done for me on my last 2 experiences I would be the fool to have these incompetent novice mechanics to touch any of my vehicles going forward. I will just go to 8 mile and Sherwood again to have them correct Brownies fatal errors. I do not reccommend Brownies to anyone trying to get a honest repair to their car. They will suck you in with low prices and give the expected sub standard service from their ghetto unprofessional staff. DO NOT GO TO BROWNIES!!!! SAVE YOURSELF MONEY AND TIME AND GO TO A REPUTABLE COMPANY TO AVOID TOW FEES AND A TOTAL SOUR EXPERIENCE.