Borders performed unauthorized repairs to our vehicle!!! We had a quote from another repair shop and took it to borders for a second opinion. We asked what he thought and Russ said he thought he could beat the other shop's quote, but would take a look and give us a call to confirm the repairs. We waited a few days and didn't hear back. We called Russ and he advised that he already performed the work and it was an additional $900 above the estimate. When we asked what the additional charges were for he became rude, demanded we pick up the vehicle immediately and hung up the phone on us. We called back because we still had no idea what additional work was done. He was again rude, did not explain anything but also told us we now had to pay in cash and he would not release the vehicle until then. We became increasingly concerned with his behavior and demeanor that we worried he would harm our vehicle. We advised him we were coming to pick it up, he said he would be there (of course he left, must be hard to make eye contact with someone you're stealing from). His employees instead waited on us. We've consulted with an attorney as well and they advised it was the right thing to do to pay the money because even though the work is unauthorized, it's very easy for mechanic shops to get a lien on your vehicle if the repairs aren't paid for in a reasonable time frame. We're between a rock and a hard place with trying to recover our money and the cost of an attorney to fight this. Obviously Russ knows this and seems to have built his shop on this corrupt business practice. Just awful. Dont even get a quote from them it could cost you your car! Hopefully this review protects someone else.
This shop is not an AutoMD Featured Shop. Compare to Featured Shops nearby.
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No Shop Photo
Safari Automotive Services
750 N Fenwick Street. ( off Union Blvd. Behind Dave Phillips Music Store), Allentown, PA 18109
1.42mi
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No Shop Photo
Safari Automotive Services
750 N Fenwick Street. ( off Union Blvd. Behind Dave Phillips Music Store), Allentown, PA 18109
1.42mi
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8.14mi
Shop Managed by Russ Border
Shop Hours
Monday - Thursday |
8:00AM - 8:00PM |
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Friday |
8:00AM - 4:00PM |
Payments
Payments Accepted |
Cash, Check, Visa, Mastercard |
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Shop Services
- Collision - Paint & Body Work
- Upholstery
- Collision - Paint & Body Work
- Upholstery
Vehicles Serviced
- Acura
- Audi
- BMW
- Buick
- Cadillac
- Chevrolet
- Chrysler
- Daewoo
- Dodge
- Eagle
- Ford
- GMC
- Geo
- Honda
- Hummer
- Hyundai
- Infiniti
- Isuzu
- Jaguar
- Jeep
- Kia
- Land Rover
- Lexus
- Lincoln
- Mazda
- Mercedes Benz
- Mercury
- Mini
- Mitsubishi
- Nissan
- Oldsmobile
- Plymouth
- Pontiac
- Porsche
- Porsche
- Saab
- Saturn
- Scion
- Subaru
- Suzuki
- Toyota
- Volkswagen
- Volvo
- Acura
- Audi
- BMW
- Buick
- Cadillac
- Chevrolet
- Chrysler
- Daewoo
- Dodge
- Eagle
- Ford
- GMC
- Geo
- Honda
- Hummer
- Hyundai
- Infiniti
- Isuzu
- Jaguar
- Jeep
- Kia
- Land Rover
- Lexus
- Lincoln
- Mazda
- Mercedes Benz
- Mercury
- Mini
- Mitsubishi
- Nissan
- Oldsmobile
- Plymouth
- Pontiac
- Porsche
- Porsche
- Saab
- Saturn
- Scion
- Subaru
- Suzuki
- Toyota
- Volkswagen
- Volvo
AutoMD Reviews
(3)
40.6847
-75.2098
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