My car had been hit from behind and then pushed into car in front of me, so basically both ends of the car had to be repaired and repainted. I was very happy with Bob Bjorneby's CARSTAR Federal Way Collision. They treated me like I was family and from the estimate, the rental car, dealing with the other party's insurance, they handled it all. They called me a couple times a week to give me updates but what also impressed me was that they had a program so I could go on-line a couple times a day if I wanted and see pictures of the repair process - AS IT WAS HAPPENING!!! This was terrific! I showed it to all my co-workers, they had never heard of that before. I don't know of any other shops doing it - they called it Vision or something like that. All in all, I was very surprised and impressed, from how kind the staff was, how neat it was to see repairs online, arranging my car rental and never once, did I have to wonder or worry about anything. I really liked this shop and refer it to everyone! Do yourself a favor and use this shop!