Bill has been my mechanic since 2001. I was scheduled to leave & go see family in another state the next day when my car completely broke down the night before. Being new to the area I didn't know any mechanics. My co-workers said "Have it towed to Bill's." I did & he had everything fixed so I could leave town as originally planned. Over the years, Bill has consistently taken care of & advised my husband & me on car related issues as needed. Only once in 16+ years has he needed to keep our car more than the same day service. He cares about his clients & does a great job with reasonable costs. That's been my experience.