The worst mechanical experience I have ever experienced in my life. I brought my car in 2 weeks ago because it was overheating and pissing fluids everywhere, I told them I thought it might be oil, and it looked like coolant (because there was coolant and oil all over the place) but I'm not a mechanic, so I have no idea. They told me it was some gaskets and everything was all set. A week later, my car breaks down on the highway, i had it towed and they put a battery in (this was at a different Big O) same thing a day later, car breaks down and is overheating and smoking and there is coolant EVERYWHERE. They told me that the other big O (Big O Tires Store #044108 4745 South State Street Murray, UT 84107) had mis-diagnosed my car, and that there was a big crack in my radiator. The crack caused fluids to leak into my alternator causing it cease up and killing my battery. When I called Danny Garcia at Big O, he was beyond rude to me. He told me I was a liar and that they would not cover any of the damages because he claims "I said it was only leaking oil".First off, HOW AM I SUPPOSED TO KNOW WHAT FLUID IS LEAKING? I am NOT a mechanic. When I asked why they didn't notice the crack in the radiator, he said they didn't see it with the tests. So once again, I told him that they mis-diagnosed this, and I could not afford to pay $700.00 for THEIR mistake. When I became annoyed, he started screaming at me told me it was not their problem. I have never been so disappointed with a mechanic in my life. Instead of taking responsibility for their mistakes, he calls me a liar tells me to F!@# off. Completely unacceptable. DO NOT GO TO THIS BIG O. Managers like Danny Garcia should not be allowed to talk to people like this and screw people over. Now I have a broken car in my driveway and Big O will in no way shape or form help out at all. Thanks for nothing Danny.
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