I took my Matrix, that had been hit by a tree after a storm, in for body work. While it was in the shop, they broke my windshield (which was not broken by the storm) and they charge MY insurance for it. The front of the car was NOT even damaged during the storm. When I questioned them, they said sometimes that happens when they remove a roof and there was no further explanation. THEN when I got the car back, they had oversprayed a scuff mark on my car and it was now permanently stuck to my car. AND they also had chipped the paint around my rear light where they pried the plastic off to fix it. They denied it and I had to LITERALLY work to get them to fix their mistake. I actually had to research and find one of the owner's on facebook. I emailed him and prayed that it would work. The shop manager tried to tell me I was wrong so many times that I wanted to punch him. I had another shop person and even one of the BAIERL workers look at it and they both said it had been oversprayed. THEY finally agreed to fix it but argued with me about the rental (which they owed me because otherwise I wouldn't have a car!) THEN when I drove it I almost crashed because there were waves in the new windshield. I had to have the new windshield replaced THREE times because of the glass. THEN after I finally accepted my car back, I was driving around and I finally used my back door where they had done some work and the cover for the windshield motor on the hatch back FELL OFF!!!!! They broke the tabs on it when they removed it to repair it. It costs $60.00 for me to buy this and repair it myself. I was so pissed that I just dealt with it because there is no way in HELL that I'm ever going back to these guys. THEN I also realized that they NEVER returned my back carpet that I paid for when I bought the car. It is also expensive. Again.....I just lost my will to fight these freakin' idiots. You would think they would have some type of quality control before they even try to return someone's car to them. When I tried to pay them my deductible they kind of gave me a wink wink nudge nudge and said that everything had been taken care of. These guys are a bunch of dishonest punks. DO NOT TRUST YOUR CAR WITH THEM FOR BODY WORK. If you are dumb enough to go to them anyways, do yourself a favor and TAKE DETAILED PICTURES before they get their claws on the car. I don't know about their sales or other service but if this is the type of people they have no problem hiring for their body shop, I can only imagine what the other departments might be like. I will NEVER go back or EVER buy a Toyota from these guys. I will drive out of state to the dealer I originally purchased my new car from....for my new cars in the future AND any body/service work.
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