That person named "thatdudeinthez" above came with multiple issues from Gas Pedal sticking,rough idling, wanted Sp. Plugs replaced & had heating issues. We installed a Clutch, replaced Master & Slave Cylinder, Sp Plugs & a Rear Main Seal. A couple of days after delivery of vehicle, he was doing the loop in downtown York and he indicated that his clutch was acting up. He left car there and called us next day. I sent two Tech to get the car. It drove just the way it should, except that his Transmission had an issue, however, that is not what caused any stalling per him. Our examination reveled no problems, however, as a preventive we replaced the Slave Cylinder since those can cause the problems he described. A week later, he called again indicating the same problem. He dropped off car and upon examination we could duplicate no symptoms that he stated. I also had Tech from another Transmission garage check it to get another opinion and he said the same thing...has a Transmission issue but not able to duplicate the clutch issues that the customer describes. He picked up and again about a couple of weeks later he stated that he was having same problem. Suggested he bring again to check but he did not. About a month later, he called saying he was at a Transmission shop and they were able to identify the problem. That garage suggested the Master & Slave Cylinder be replaced. They also told him that the problem is the Parts, not anything in-correct done by our garage, as per the customer.Told him we have warranty and we will do the replacement for free. He did not bring back vehicle and had that garage do the replacement of Master & slave Cyl. He asked for the re-imbursement of parts. I told him technically the Parts suppliers are not going to give money back but I will talk to them. Got him the Money back and paid him by check. Upon receiving check, he told me that he understands that we did not do anything wrong and that the new parts were defective. I informed him that had I been able to duplicate the symptoms ( symptoms were sometimes ), I would have replaced them. Vendors do not give us replacement parts unless the symptoms are duplicated. We worked to try and address the problems, however, the symptoms were not happening all the time and the installation was not defective..as was confirmed by the other garage. Owner of Automotive Works
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470 Loucks Rd, York, PA 17404