2002 ford crown vic, charged $400 to replace the starter when the problem was the cable from the battery to the starter. five minutes of diagnostic testing with a volt/ohm meter was all it took to find the problem after we got it back. refused to refund any of the money for unnecessary parts/labor, towing or car rental. recommend you take your work elsewhere. the mechanic here wanted to pull the transmission and replace the flywheel as the next step.