Andrew does excellent work; I have had regular service there, and when I had some family issues and was late in servicing, I oculd see that they were personally concerned that I remember to service my car - the reminders were gentle. The work however, was exceptional. My car runs smoothly and feels brand new again! For a 12 year old BMW that's pretty amazing! BTW the price of 4K listed up there was for an unbelievable amout of work - was a very fair price for what was done. I am sure it would have been 75% - 100% more at the dealer.