1800 Jerricho Turnpike
New Hyde Park, NY 11040
5 mile max distance
Early Drop Off
Key Drop / Mailbox
Other Languages Spoken
ASE, ASE Mechanics On-Site
1 ASE Mechanics On-Site
80 Years Combined Automotive Experience
BMW , Infiniti , Lexus , Mercedes Benz , Porsche , Suzuki , Volkswagen
I brought my car in and told them my problem. They took the car on a drive and gave me what they thought was wrong with my car and how much it would probably cost for parts and labor and how long it would take to fix.
I was provided with a loaner car. I came back later and was a given a confirmation of all the details which were quite similar to what they told me initially.
When I returned to pick up the car, I drove it around for a bit to confirm that the issue was fixed. I then provided payment and was given a guarantee that if the problem returns they would take care of it at no cost to me. I was satisfied with their professionalism and would return again if I need to.
I will NEVER do business with this place again. My car was sent there by the Suzuki dealer in Great Neck to have my car looked at. I spoke with this place TWO times before having my car towed there and even told them that i will NOT be with the car. I spoke to them the day before and the morning my car was towed and NOT ONCE was i told that i had to come in to sign papers for them to even look at. my car sat there from 10 am -3 pm with NOTHING done. I haven't heard from them so i called to see what was going on and that's when i was told that i needed to sign paperwork to have it looked it. They couldn't tell me this the TWO times i spoke with them before the car got there? They even had my phone number and information that they could have CALLED ME when it was sitting there for 5 hours to say i had to come it. I told them in the first conversation that i have never been there before. I get there a few minutes after 5 (after work when i told them i would be there) and I was told that I am too late and have to come back ( i live 40 minutes away) the next day. which i went all the way back for computer issues and i can't sign anything, i have to come back FOR THE THIRD time. I just saw that hours are Monday - fri 8-6. I don't understand how i was too late if the hours say they were open until 6 pm