7512 Avenue J
Norfolk, VA 23513
Early Drop Off
Key Drop / Mailbox
ASE Mechanics On-Site, Better Business Bureau Accredited
1 ASE Mechanics On-Site
Acura , Alfa Romeo , Audi , BMW , Buick , Cadillac , Chevrolet , Chrysler , Daewoo , Daihatsu , Dodge , Eagle , Fiat , Ford , Geo , GMC , Honda , Hummer , Hyundai , Infiniti , Isuzu , Jaguar , Jeep , Kia , Land Rover , Lexus , Lincoln , Mazda , Mercedes Benz , Mercury , Merkur , MG , Mini , Mitsubishi , Nissan , Oldsmobile , Peugeot , Plymouth , Pontiac , Porsche , Renault , Saab , Saturn , Scion , Smart , Sterling , Subaru , Suzuki , Toyota , Triumph , Volkswagen , Volvo , Yugo
If I could give this facility a zero rating, I would. First of all, I was referred to this repair shop last year by a reputable business to get my vehicle inspected and I had absolutely no issues. This year I took the same vehicle to get an inspection and it failed. The fact the vehicle failed the inspection was not the issue. The issue at hand involves negligence, lack of customer service skills, unprofessionalism, and adding repair charges to an original quoted price that was not authorized. My vehicle was inspected on Monday 3/19, after Rob and I spoke about the repairs that needed to be completed for the vehicle to pass inspection and I agreed, I took the vehicle back the next morning 3/20 and left it with him. I had not heard anything on Tuesday, Wednesday passed, so on Thursday I called to check on my vehicle and I spoke with Rob. Rob stated that the car was finished and he was about to put the inspection sticker on it. I went up there around 2:40 or so to be told that he had to add another part on my vehicle. I asked him why was I not called about it in fact why didn't he mention it to me when I called him. Rob became rude and disrespectful. This unprofessional man told me that he could take the part off of my vehicle and put the rejection sticker back on it. After the second time he threatened to do so I told him to go ahead because I should not be responsible for what he choose to do without my authorization. Rob admitted that he made a mistake and he should have called but that is not good enough. Instead of taking a loss for his mistake, Rob actually took the part off and the rejection sticker went back in the window. Mind you, I have a copy of the original inspection document that list each item that needed to be repaired to pass the inspection and clearly during the original repair some how another part was broken/cracked. The new inspection clearly states broken/cracked left front arm which would have been visible from the beginning and was not documented on the original inspection. Instead of being honest and up front, Rob expected me to pay for the additional repair which was done without my authorization. I am very disappointed as to the service I received.
I do not recommend this shop. I paid roughly 600 to have my rear brakes repaired. After their third unsuccessful attempt when i am handed keys and told she is good to go. I leave 2:30 pm and find out i have no rear brakes because they installed the hardware incorrectly for the third time. I call them 3 pm that day to be told schedule an appointment because their closing up early and can't fix it. I have been trying to get all of the refund back from them on what I paid them for all of their faulty work but they have refused to acknowledge any wrong doing and the physically assault / forcefully shove me out their door. The repairs cost me 1299.80 I had 2 other bids 1600$+ I sent them a letter demanding 1000$ before I have to file suit against them. They only want to refund what I paid Auto Brake. Not the other shops bill or even part of it beings they screwed up the work on three occasions. I am writing this review because I don't want anyone else have this happen to them.