I put a $1000 deposit for a new 2012 Passat back in early Sept 2011. I figured since we had to wait anyways, why not get what I want in options. I was told about 6-8 weeks for delivery and was told to call in a about 4 weeks to get a status update. I called and was told John Park (sales Manager) was going to handle my sale, and my order was delayed and delviery was to be expected sometime late Dec. I patiently waited making a few calls in between for a status update. I called the week before Christmas was was told the car might be here early and will get a call back. Well no call back, so I waited and finally called and found out John was on vacation. I left a message for him to call me back after the holidays. I received no call back. I called several times and was given the run around for about 2 weeks. I finally received a call the second week in Jan and was told my car arrived early and for some reason it was sold to someone else. Well I was not happy. The only thing John offered for the mistake was to order a new car and wait 3 months and this time it wont be sold. I did not agree. I told hi to find me another car and call me back. Well in the end I ended up getting a my almost exact car a week after from another dealer. After, John called me back saying he found a car for me. I told him since he couldn't compensate for the mistake I bought a car from someone else. John just said ok and hung up. I felt like I was more of a bother then a customer. Atlantic lost a paying customer and I will never buy a car from them, and I will never recommend the dealer. If the sales manager treated a customer like this, I can only imagine how the rest of the staff are. I gave 1 star because there is no option for zero star. Similar review submitted to other top sites
This shop is not an AutoMD Featured Shop. Compare to Featured Shops nearby.
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6.40mi
Shop Hours
Monday - Friday |
7:30AM - 6:00PM |
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Saturday |
8:00AM - 5:00PM |
Payments
Payments Accepted |
Cash, Check, AMEX, Discover, Visa, Mastercard |
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Shop Services
- Body Miscellaneous
- Brakes
- Drive Train
- Electrical
- Engine
- Heating & Air Conditioning
- Maintenance
- Engine Performance & Emissions
- Steering & Suspension
- Diagnosis & Inspection
- Emission Testing
- Collision - Front End Repair
- Machine Shop Service
- Body Miscellaneous
- Brakes
- Drive Train
- Electrical
- Engine
- Heating & Air Conditioning
- Maintenance
- Engine Performance & Emissions
- Steering & Suspension
- Diagnosis & Inspection
- Emission Testing
- Collision - Front End Repair
- Machine Shop Service
Vehicles Serviced
- Acura
- Audi
- BMW
- Buick
- Cadillac
- Chevrolet
- Chrysler
- Daewoo
- Dodge
- Eagle
- Ford
- GMC
- Geo
- Honda
- Hummer
- Hyundai
- Infiniti
- Isuzu
- Jaguar
- Jeep
- Kia
- Land Rover
- Lexus
- Lincoln
- Mazda
- Mercedes Benz
- Mercury
- Mini
- Mitsubishi
- Nissan
- Oldsmobile
- Plymouth
- Pontiac
- Porsche
- Porsche
- Saab
- Saturn
- Scion
- Subaru
- Suzuki
- Toyota
- Volkswagen
- Volvo
- Acura
- Audi
- BMW
- Buick
- Cadillac
- Chevrolet
- Chrysler
- Daewoo
- Dodge
- Eagle
- Ford
- GMC
- Geo
- Honda
- Hummer
- Hyundai
- Infiniti
- Isuzu
- Jaguar
- Jeep
- Kia
- Land Rover
- Lexus
- Lincoln
- Mazda
- Mercedes Benz
- Mercury
- Mini
- Mitsubishi
- Nissan
- Oldsmobile
- Plymouth
- Pontiac
- Porsche
- Porsche
- Saab
- Saturn
- Scion
- Subaru
- Suzuki
- Toyota
- Volkswagen
- Volvo
AutoMD Reviews
(1)
39.3933
-74.5591
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