Great work, real life savers, courteous, caring and very prompt, call em.
By momof2on Mon 10 January 2011
LIARS! This place is HORRIBLE! The kept my vehicle for TWO WEEKS! Manager kept making one excuse after another, then offered to pay for a rental car because it was taking so long (after being without a vehicle for 8 days). When I FINALLY picked up my vehicle, they refused to pay the $300 for the rental car and when I was driving home, I noticed that the steering wheel was CROOKED, THEN, the transmission started slipping!
I called Arrow as soon as I got home (only 2 miles away), and they asked me to wait until morning to bring it back in. I took it in the next day, they drove it and confirmed the slippage and steering wheel problems. Due to them already lying to me about the rental car, I had the manager, Mike, sign a written agreement to repair the vehicle and pay for a rental car. He signed and agreed. Now, his is refusing to pay for a rental car and will not return my calls. It has been 5 weeks of excuses and lies.
DO NOT GO HERE! They are liars, scam artists and a total fraud. I will be filing suit against them and will very likely win since I have a written agreement and there are many bad reviews just like mine on google. See for yourself and BUYER BEWARE!!!!!