On September 23rd my family and I traveled up North from Southern California for a weekend getaway. Well, our vehicle ended up breaking down and needed to be towed to the dealer. Our Insurance company gave us this companies information, Alex’s Towing in SFO. Alex’s towing got us to one dealer, 5 miles away from break down location and charged me $150.00. Then because that dealer wasn’t able to fix my car they towed me to another location 20 miles away and charged me another $150.00. I attempted to pay with my debit card but their machine was down. So I had to pay cash. Well 2 weeks later ALEX’s TOWING debited my account $150.00! I called and spoke with Rob who said he was a manager and he assured me he would get me a check. About 1 ½ later I hadn’t received it so I called back. ROB was extremely RUDE! As if I had done something to this alley company. Then I received a check and deposited it…guess what…NSF! Yes, it was returned because there were not any funds. I called ALEX’s TOWING back and Elena was the new representative. She said ROB was fired. Now Elena said she would get a cashier’s check and mail it to me. In the meantime I was going to their bank daily to check for funds. No Luck. We are now into the week of November 14th and the new representative is DANIELLE. Danielle said Elena was fired because she was lazy; very unprofessional to disclose this information and could result in a defamation of character case. DANIELLE was very friendly and did try to keep me calm assuring me she would try her hardest to get me my money they took from my account without authorization. Finally, on November 29th I called and guess who answered…TONY…the same person as ROB!!!! What do you know, he wasn’t fired. Once again, he was smacking his lips in the background, as if I did something wrong…Today I received my refund by DANIELLE! NEVER use this company! Check the internet reviews before using a towing service. If I would have had internet access I would have known NOT to even contact ALEX’s TOWING! The owner’s name is William, supposedly. But even he never returned calls! NEGETIVE TEN ZERO STARS
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2800 San Bruno Avenue, San Francisco, CA 94134
2800 Alemany Boulevard, San Francisco, CA 94112