Been taking my F150 to Alan's for 7 years. Never the first problem. Would recommend Alan's for all repairs. Very honest and friendly.
By averyon Thu 16 April 2015
We were relatively new to the area and were having some car issues so we decided to give Alan's Auto a try. Suffice it to say, it was a mistake. The owner is a very dishonest individual. In our situation he "came up" with a repair for our car which was having some issues with its main relay that less than 24 hours failed to fix the problem. What's worse is that when he was approached about it he would do nothing about it unless we paid for more diagnostic work. He would not even honor his work for a day after he completed it. In instances in the past where we have had repair work done that perhaps wasnt done properly we have taken our car back and the mechanics has had no problem standing behind their work (sears, tire discounters) but this business refused to do so. When I took my complaint to the better business Bureau he continued to lie, saying that he had told me that the repair would not work before he completed it, which is absurd. Who in their right mind would pay hundreds of dollars for a repair if they were told it would not work? Certainly not me. I would not and have not recommended this shop to anyone. In fact, I have told friends and Coworkers to steer clear of it. I have also come to find that I am not the only one who has been wronged by this dishonest business. Plenty of my coworkers have as well. I am more than happy to share my bad experience with others to help them avoid the headache of dealing with this business. Heed my word, stay away!
By Claraon Thu 28 June 2012
Alan's Auto care was wonderful to work with! They are very HONEST and had a quick turn-around time. They were extremely helpful answering all my questions and educated me so that I could make the best decision for my car. They even gave me a heads up with some issues that may start appearing since I have over 80k miles now. (which i really appreciated so I can start preparing for those costs)
I highly recommend them!!