This shop is conveniently located outside my business so I tried to built a neighborly vibe. I have had my starter done there, which they convince me to do it with them when I approached their competition right next door. Ever since, I've referred locals and several of my employees to check them out. I had an experience with the helper once he overprice to change a radiator for $120 dollars when the owner was on vacation, I had it changed at another shop for $60 plus its a four cylinder Mitsubishi. On my last experience I went in for a oil change, which I already had the oil and filter. No problem on the work, just that the manner the managers helper handled the situation(later I found out where he learned that from) was inappropriate. First off the job was cheap I would of brought cash I just spent on a late lunch. I understand the ten dollars going toward the tech getting paid but he said he'll do the credit card and had us waiting and tried to make it sound like a big deal. Which they didn't like, the manager finds out and tells the helper why is he doing a ten dollar charge. I guess he was upset the way the owner talked to him so he took it out on me. If they asked and explained correctly, I would have had no problem bringing ten dollars back. Instead he was saying who pays ten dollars on a credit card, well as a business owner I don't like that either but I wouldn't have my employees deny business or insult my customers. Then I realize he still had the keys to the car so I run back in and grabbed it from the helper, drove to an atm, came back to shop and i told the helper it was a big mission. I don't know what he told the owner, but the owner confronted me with the $20 bill and said to take it back and never come back to do business with them. I was shocked, I told the owner that was petty and he didn't even seem concerned on knowing any part of my story. I gave him the $20 to him and told him that's not how you conduct business, obviously he needed it more than me. I even asked in the beginning if ten is to low to charge me $15, which I know he didn't tell the owner it would of probably been solved if that.
This shop is not part of the AutoMD IQ! Network. Compare to AutoMD IQ! shops nearby.
10200 Broad Channel Rd, Miami, FL 33157
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8825 SW 129 Street, Miami, FL 33176