Absolute worst experience dealing with this company. I have never been treated with such disrespect. When I called their number to see if they had my car, and I asked the person on the phone to please speak a little louder because they were mumbling, the response I got was "I'M SPEAKING LOUD ENOUGH". When I went to pick up my car in the morning, I tried the explain to the owner, Don Francis, that they shouldn't have towed my car b/c I parked where I was told I could park when the lot is full, and where I've seen numerous cars parked before. Instead of having a civilized conversation I was INSULTED and told I didn't "know how to read". When I asked Don Francis why he was giving me an attitude, his response was b/c I was "PISSING HIM OFF". As I was walking to my friends car to get the $200 I had to pay to get my car back, I heard Don Francis drop the "F" bomb. And when I turned around to ask him what he just said, he literally got within an inch of my face and started cursing me out. He said I was on "HIS TURF" and that "cursing is not against the law". (Who on earth acts like this?!? Don, I think you have been watching too much Sopranos) At this point, what I would assume was his wife walked out and threatened to call the cops on me! Luckily, my friend recorded the entire incident with his smart phone. So, long story short, this company was an absolute nightmare to deal with. I would strongly urge people to avoid these hostile, arrogant individuals at all cost!!!!!!!!!!!!!!!!!