Shop Reviews

Bob Bjorneby's CARSTAR Federal Way Collision

By Tina Smith on Wed 05 February 2014

My car had been hit from behind and then pushed into car in front of me, so basically both ends of the car had to be repaired and repainted. I was very happy with Bob Bjorneby's CARSTAR Federal Way Collision. They treated me like I was family and from the estimate, the rental car, dealing with the other party's insurance, they handled it all. They called me a couple times a week to give me updates but what also impressed me was that they had a program so I could go on-line a couple times a day if I wanted and see pictures of the repair process - AS IT WAS HAPPENING!!! This was terrific! I showed it to all my co-workers, they had never heard of that before. I don't know of any other shops doing it - they called it Vision or something like that. All in all, I was very surprised and impressed, from how kind the staff was, how neat it was to see repairs online, arranging my car rental and never once, did I have to wonder or worry about anything. I really liked this shop and refer it to everyone! Do yourself a favor and use this shop!