Chapman BMW collision center
By Jack on Wed 05 February 2014
I lost a significant portion of my front bumper cover and grill after running over a truck tire tread. My insurance company (USAA) recommended three shops, and I chose Chapman. I read the reviews here after I had already made the appointment, and worried that perhaps I would have a bad experience as well. The car still seemed okay to drive, so I drove it there for an estimate. Ruth took great care of me and went out of her way to make sure the car was still road worthy. They were very up front about the fact that there could be additional damage once they had it torn down, and indicated that clearly on the estimate. I took it in a few days later. They did find additional damage as expected, but it was nothing shady, and Ruth called and e-mailed me with the revised estimate right away. The estimated repair time was 7 business days. I had my car back in 4 days. It looks better than it did before the accident, and contrary to the above reviews the staff was very professional, there were no shenanigans, and I see no reason not to recommend Chapman.