Shop Reviews

Euro Pacific Paint and Body Inc

By iwish2too on Wed 05 February 2014

Just the facts: I was told by Andy it would take a week to a week and a half to paint my car. There were no major dents, no parts needed to be ordered, just a few dings and some molding work. After many calls and no return calls, I got my car back 4 weeks later and no explanation, except he had a staffing problem. My car rental for 30 days was $1,700, add that to the out of pocket cost for the paint job of $2,000, I spent much more than my planned budget of $3000. I had to return my car back to them a week later get some spots painted that were missed and a few dings removed they missed. The surface of paint looks like the skin of a orange. Needless to say, I was very disappointed. I called my credit card to cancel payment. I called them to inform them and to let them know how disappointed I was. After many words, I was threatened with a team of lawyers to take care of customers like me. I drove my car back to them and showed them how I thought the finished was lacking and there was way too much orange peel in the finish. They basically said what do you want for a $2,000? I dont know about you, but on my income $2000 is a lot of money. They told me they were going to call the car rental place and get some of what I spent returned, I havent heard anything yet. They did take my car back to complete the touch up jobs and they did pay for the car rental during this time. Once again they said it should only take 1 or 2 days. A week later I called them and was told it should be done by the end of the day and they will call me. 2 days later I called them and was told it would be finished at the end of that day and to come over and pick it up. I had an emergency and was unable to get there to pick up my car. I went the next morning and still it was not ready, I had to wait about 30 minutes. They did do most of the work that was needed, but still missed a dented area that was there since the start and I spoke to them 2 times about it, and they still did not take care of it, they just painted over it. Im a pastor in a local church and Im not here to make anyone look bad with my opinions. Im here with the facts to help anyone who is looking for a place to take their car to for their car needs. Im stuck with what I have. I hope this doesnt happen to you. By the way...I spoke with to the car rental manager that Auri said he called 2 times to make an effort to get some of my cash refunded from the car rental...The manager said he never got a call from him or no message was ever left indicating such