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Lindsey James

Lindse ... 2/5/2020

2015 Toyota RAV4 LE 4 Cyl 2.50L

Engine

Oil in engine - dealer claims not at fault - oil was "redirected" to where it shouldn't have been - recall issue?

Just got a call back from our dealership Toyota McGee and they are saying my 2015 ToyotaRav4 has oil in the engine where it is not supposed to be. They stated it's not my husband or mines fault nor theirs but something that happened with directing the oil where it should be. They are the only people we take our car to for everything. We were told they can open the engine and repair it which will be covered under our warranty however it will be $140/hr and could take up to 4 hours to open the engine and see what the issue is. Has anyone else experienced these issues? And is it really fair for me and my husband to pay up to $500 just to have them look at a problem that could have been there before we purchased it or was possibly caused by any of the other times we have taken the car to them? Is this possibly a recall issue on a part?

2 Answers


Jimm

Jimm 2/6/2020

Any question of a recall would best be answered by the dealerships. If the one dealership is not satisfactory with any service, answer, information - then go to another one.

What exactly is meant by...'oil in the engine where it is not supposed to be'? What specific parts or repair is being recommended? Did you receive a written, detailed report for the proposed repair? If not, avoid that dealership.

Never pay any repair bill without first understanding completely and exactly what you are paying for.

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Jimm

Jimm 2/6/2020

Any question of a recall would best be answered by the dealerships. If the one dealership is not satisfactory with any service, answer, information - then go to another one.

What exactly is meant by...'oil in the engine where it is not supposed to be'? What specific parts or repair is being recommended? Did you receive a written, detailed report for the proposed repair? If not, avoid that dealership.

Never pay any repair bill without first understanding completely and exactly what you are paying for.

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0

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