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Young's Auto Service & Body

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7807 Malcolm Rd Clinton, MD 20735-1713 (301) 856-2280
By bro1979 on Mon 02 January 2012

I have been going to Young’s Auto since 1992 Staff is ALWAYS expert and fair. This day was an oil change for $58.92. What’s NOT said it the repair of blower motor noise and liberal drop off and pick up ability. This is an outstanding company of automotive experts!

By nofacade on Fri 20 August 2010

Young Auto's does not Value Paying costumers. Repeat Customers! MY WIFE HAS BEEN TAKING HER CAR over 3yrs now. One day we did our homewrk and compared labor rates for the work that was begin done. When I question the staff member Mike as to why they charged twice times the amount for the service. Mike flew off the handle and screamed at me & told me I wash my hands of you all. I said to him why so overpriced he could not answer this question and chose to get very irate at a repeat PAYING customer. Because I dare to question Him on his labor rates. I felt like had had no worth as a good paying customer to question this business. I guess the customer always looses. wrk that got done was. Brake hose repair 250 MASTER Cylinder 125 Brake flush 80$

Response by Young's Auto Service & Body

on Wed 11 June 2014

You compared prices with us with a junk yard that didn't primarily specialize specifically in auto repair that undercuts local businesses . As for the prices you were comparing, the prices were by the book, fair and were not overlapping in labor. The price of $685.73 was given to you as always before any work was done, a detailed parts and labor description was also explained. We gave you as much time as you needed to decide whether or not you wanted us to perform those services and we also never charged for the diagnostics on any of your vehicles. You gave us the green light to go ahead and fix the vehicle well knowing how much the repair was going to cost. You called us halfway through the work, I did not "scream" at you but admit I did get a bit disappointed when you started bad mouthing our service only because you compared prices with some other "shops". I felt the answer I gave you was more than enough for you to understand that in no way were we ripping you off. I did not want to post my explanation to you again in public but I feel the right to defend myself and this shop as we do provide quality service. The break down of cost in your bill was the brake lines which were located in 2 different area's of your truck which were very extensive in labor, and the other leak that was originating from your brake master cylinder. The brake flush that we did was a power brake flush in which we hook up to a machine and slowly flush out your entire brake system of its old fluid. We fixed your vehicle from a severe braking issue for a cost we both agreed upon when we worked out the total costs. A proper warranty was given as well as ensuring you had no problems when you picked up your vehicle. It seems the only problem you had was the pricing we gave you, in which I feel like you did not try to understand the severity of the labor involved in repairing the broken brake lines. You were haggling, very rudely at that. We believe in order to do proper business there needs to be mutual respect from both customer and business. We have always serviced your vehicles promptly and professionally. All the work we've ever done on your 2 vehicles never came back for any warranty work, and you never disputed any prices. We have always been fair to you and your wife. If you felt like I disrespected you in anyway I do apologize. I cannot accept to keep silent when you vaguely describe a time where you felt like we wronged you without explaining the whole story to smear our image just out of anger. There are always two sides to a story... Again, We do sincerely apologize if you felt like we did not value you as our customer. I want to tell you that we did, however we decided on a price and you diverged from it mid way on the repairs. I really hope you consider us again...as up until that unfortunate incident we had never had any problems and was always a joy working with both you and your wife. I'm sure there are ways to find a way we can do business again, we hold no hard feelings with anyone and I hope that you understand that we understand the value of a paying customer. Mike Young's Auto Service

38.7818 -76.8922