This is by far the most incompetent business I have ever had to unfortunately deal with. Whenever I called this facility in regards to my vehicle that was at their location I had to be placed on hold several times just to have simple questions answered. Some of the questions asked were already answered previously, but wanting reassurance that I had my infomation correct, I asked again. When I did get a response, it would be the next day and in one case it too 5 days for me to get a response. Each day my vehicle was at this location I was charged for storage, and it appears to me, they were doing this on purpose. Long story short one tow that should've only cost $88 ending running over $300, and all because I had to wait for "Mike" to answer questions his incompetent staff either did not want to answer, could not answer or just plain didn't answer because they wanted to prolong the stay of my vehicle to make more money. NEVER AGAIN and I do not recommend anyone deal with this place, even if it's an accident and they show, beg the police to have a different tow company.