i think they try ways to avoid doing work, and let you walk around buying needless things. could not take my chrome wheels off the car, as they do not have ANY thin-walled sockets. avoid this vocational training facility. 40+ psi in one tire 30 in the next. they drive your car in circles in the parking lot to make sure the lugs are tight. never in my life have i seen this anyway besides walmart in canandaigua. it really is your choice where to go, but other places are close by. i have been to this place numerous times and been turned away for silly reasons.