Repair/Service: Oil Changed

Hourly Rate: $0.00

Total Cost: $0.00

Arrived at Hiawatha, Ks. Walmart Tire and Lube Express at 4:25 PM on a Friday afternoon and waited for nearly 15 minutes for a clerk to show up at the counter only to be told that they could not do an oil change because the technician was going home at 5:00 pm. I asked for a manager and she gave me some excuse that they don't have a technician to work in the evenings. I called the store about 10 minutes later to ask what time the Tire and Lube Express would close on that evening and was told 7:00 PM. This was communication from the information desk at the Hiawatha, Ks. Walmart store. I drove nearly 40 miles one way to get my oil changed only to be treated with this kind of customer service. Notified the corporate office with complaint and hopefully will hear something back from them. I left the store without purchasing groceries and any other needed items on my list. Not only did they miss out on my oil change purchase but probably nearly $200 sale in groceries, etc.

by ANGRY customer on September 28, 2012