The WORST body shop I have ever been to. Ever since they got bought by Pohanka there work has been garage. They are still clinging to their reputation to get first time customers . I needed to have some vandalism damage repaired. I send them an email on Tuesday the 15th about getting an estimate (I attached photos of the damage). Tommy responds the next day saying they can do the repairs and I should bring the car in. I called a few times over the next few days asking about when I'll have an estimate. He emails me on Monday the 21st at 6:30 pm with an estimate. I think that's 6 hours shy of a full calendar week. They not only took a week to get me the estimate, but I spend 3 days going back and forth with Tommy Bouchard - who by the way sends EVERY SINGLE EMAIL IN ALL CAPS - about what work I want to get done. So when I tell him that I need my car back for the long weekend he goes "what? This Friday? But we've already started working on the car." WTH?! I never gave you permission to work on the car. Complete bogus. Then when I call them out on it they start saying how dropping the car off is consent. They wouldn't let me drop the car off there if I didn't sign the waiver. Bogus. So I go to pick my car up on Friday and BAM Tommy tells me that I owe them $1,301.21 for body work. Body work that I never even asked for - total BS. But of course they won't release my car unless I pay them in full. So I'm stuck paying the BS bill so I can get my car back. The best part is that in the time that they were doing all this "body work" they managed to sand down a non-damaged fender panel and get primer overspray all over my rear window. And guess what? That fender they sanded down - not covered by insurance. So I am stuck paying to fix a mistake they made while doing body work that I didn't want. Now I'm stuck paying out of pocket for another shop to fix what they screwed up. Worst. Bodyshop. I have ever been to. Two thumbs down. #wagonworksucks
I took my car to wagonworks to get an estimate, while still dealing with my insurance in hopes that they were going to reimburse me. Their estimate came out to $ 7,000.00,I told them to hold off on starting any work until I heard back from my insurance. Insurance said they were not going to reimburse me so I decided to take my car to another shop.When I called about getting my car the lady said she needed to see if they had taken the car apart for an estimate and that she would call me back. After an hour of waiting I call them back and they informed me there was a $294.00 charge for the tear down. I explained to them that this charge was NEVER disclosed in any way and that the only forms I had from them was the Waiver form which gave them permission to do what they needed to the car for the estimate (no price was in that form) and the $7,000.00 estimate for all of the fixes. They basically told me that I had to pay that fee since they had taken it apart for the estimate and in preparation to start working it and that they would not release the car without payment. I paid and picked up the car.. the 'tear down' was them taking out two windows (driver door window and back passenger door window)from the car and the bumper.. not really sure how that tear down was necessary for the estimate.. the windows/doors are fine and back with all of the original parts thanks to another shop. O also, the other shop charged me HALF the price. This shop completely took advantage of me, mostly because they were upset about not doing the repairs themselves.