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Sears Auto Center

(1)

29 Eagle Ridge Dr Lake Wales, FL 33859 (863) 679-2028

http://sears.com

27.8867 -81.6416
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Shop Hours

Monday - Saturday
8:00AM - 7:00PM
Sunday
10:00AM - 6:00PM

Payment

Payments Accepted
Cash, Check, Credit Card

Service Affiliations

ASE

Shop Services

  • Body Miscellaneous
  • Brakes
  • Drive Train
  • Electrical
  • Engine
  • Heating & Air Conditioning
  • Maintenance
  • Engine Performance & Emissions
  • Steering & Suspension
  • Diagnosis & Inspection
  • Emission Testing
  • Collision - Front End Repair
  • Machine Shop Service

Vehicles Serviced

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Daewoo
  • Dodge
  • Eagle
  • Fiat
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
By SnN1108 on Fri 11 March 2011

My husband and I took our Kia Van to Sears Auto Center in Lake Wales, Fl. to have the oil changed, install new spark plugs and wires, replace a throttle positioning switch and complete a brake inspection. After about 6 hours they said that all they had to do was put the tires back on the vehicle and test drive it, then it would be ready to go. We waited another hour and then the customer service rep. came and asked if we had been experiencing any transmission problems and told us that the "check engine light" was now on and said that when the mechanic took it on the test drive he said it was "shifting hard". They decided to run some test and after another hour or so they took it on a test drive again. When they came back this time they said that the van was no longer shifting into 2nd gear. It was now close to their closing time (7pm) so they said that we could take our vehicle. However, you can not drive a vehicle skipping gears without it causing damage so we refused to take it and asked to speak with the manager. He was not there so my husband spoke with him over the phone. The manager basically told him that because their mechanic didn't do a test drive before doing any repairs on the van, they can't be sure it didn't come in with transmission problems, so basically there was nothing he was going to do about it and suggested we take it to a transmission shop. We have been planning to go on vacation to Virginia for Spring Break with our kids for weeks, we are leaving tomorrow and were supposed to drive the van. We did not take our van from the Sears center and had to call someone to come pick us up. The problem here is that my van didn't have any transmission problems when I brought it in, and it shouldn't have had any when they were done working on it. I don't know what they did to my van while it was in their possession but Sears needs to take responsibility and fix the problem, which they have yet to do.