First and foremost, they were honest. I asked them to check my rear brakes, even though I knew they were not bad, and they didn't try to sell me rear brakes, when I didn't need them. That is very important to me. I spend enough money on my car I don't need to fix things that aren't broken. Their pricing was fair and competitive. I liked the staff they were all friendly and helpful. My front brakes were done quickly and I was only chaged what I had been previously quoted. I will definitely be going back there.