Repair/Service: Towed my car from scene of an accident

Hourly Rate: $39

Total Cost: $400.00

I had rear end collision on a sunday night around 10p and RBF showed up quickly! They were the AAA towing company of choice and beat out the tow company the police use--which saved some money. They took my car to their yard and the receptionist answering the phone spoke little to no english (or say she acted...which I think was an act). Both me and my insurance company struggled in getting them to release the car to be taken to the body shop mechanic on Monday afternoon at 4p. It appeared that they wanted to get an extra night (which meant extra storage fee money) and they refused to let another tow company come get the car to take it to the body repair shop. She insisted on taking my car to the body shop (more money being charged to the insurance company) and could not do it until late the following day (charging again another storage fee). This was pushing back my repairs by a couple more days!! When they arrived to the body shop/mechanic with my car on Wednesday they over charged them by another night's storage fee (not agreed upon with the insurance agent). They are shady to deal with. I reported them to the BBB and to AAA. Beware.

by nyfanyankee on May 26, 2012