Ray's Downtown Auto Service
Laramie, WY 82072 (3021)
Edit Shop Info
|Top AutoMD Negotiator Repairs||Quote Ranges||# of Quotes|
|Water Pump Replacement||$332 - $332||1|
1 Review for Ray's Downtown Auto Service
Repair/Service: A/C Recharge
Hourly Rate: $90
Total Cost: $178
Unprofessional and Dishonest
This shop runs the typical bait and switch - quoting you a low price and without warning, charging you double when you pick up your vehicle. Ray gave me an estimate of $90 for labor and refrigerant to recharge the A/C system in my car. I made an appointment for later that day and when I dropped off my car, was asked for my phone number so they could call if any additional repairs were needed. Ray called a couple hours later to tell me my car was ready, but failed to mention that my bill was double what he had quoted me.
Imagine my surprise when I arrived to pickup my car and was asked to pay $178. Ray explained that freon, was an additional $40 and wasn't included in the quote he'd given me. And that he'd taken the liberty to see why my check engine light was on and cleared the code, and charged me $38 for the service I hadn't asked for. When I complained about these additional, unauthorized "repairs" he told me I had to pay or I wouldn't get my car back. (see my receipt here: https://docs.google.com/viewer?a=v&pid=explorer&chrome=true&srcid=0Bx2Q0rpacnzaZmQ2NjE1MjYtZDY2Yi00YjhjLTg4YWItMGJjYzJhMTdlNGY4&hl=en&authkey=CNi1_MAO)
The bottom line is that Ray is unethical businessman who takes advantage of people - unless you want to pay double, steer clear of his shop.
by 307guy on May 10, 2011