I have been going to Poor Boys Auto Repairs for several years and I trust them implicitly. I simply won't take my vehicle anywhere else. I am very careful about who works on my car. I've always experienced great communication with Poor Boys. Dave, the mechanic has worked with integrity for 40 years. Rich, the owner, always does right by me and bends over backwards to be helpful. Never once have they overcharged me or done unnecessary work. I have many documented instances to back this up. They have done breaks, cylinders, tune ups and other things as well. I am thankful that they have kept my car, of 100K miles plus, on the road and running. What you will find at Poor Boys is honest people who know cars inside and out. I highly recommend them! Sincerely yours, Lm
Poor Boys was recommended to me by a friend of the family. During the 1st year I dealt with them, I did have an experience with a rude employee (no longer employed there). I received a personal call from the owner who was extremely apologetic and trying to rectify the situation; so I continued to do business with them. Over the years, PB has helped me deal with a variety of car issues, including the purchase of a "new" used car and handled them all professionally. At times, this has involved their labor at no charge to me. All of their employees have been courteous and friendly. Their service has extended to ferrying me to and from their place of business (approximately 10 miles) when my car was being repaired. And the invitation to stop by at any time for help checking tire pressure gauges etc. since these things befuddle me. Because of their superior customer service, attention to detail and honesty, I have recommended PB to my relatives and friends. I would not hesitate to continue these recommendations in the future.
Unfortunately, I can not recommend this place. On Saturday, I brought a car in to inquire about the cost to repair certain items that were indicated as necessary in a smog check necessary to register the car. I indicated I did not want to spend much on the car, as it was older, and was close to being at its end of life, and only wanted an estimate of the cost to do three specific repair items as listed on the smog check. The person at the shop that I dealt with (the only one there at the time) specifically indicated, "leave the car here, it won't cost you anything to let you know how much we'll charge to do that work". We filled out a repair sheet where I left my name /address, etc. There was no indication on that sheet that there would be a "diagnosis" fee involved. The person who checked in my car was a gentleman to deal with, and I was pleased to think I found a reputable and honest repair shop. I was notified of the cost of the repairs on Monday ($280 labor to replace a thermostat and $200 labor to replace a camshaft position sensor), and I indicated I did not want the work performed at those prices. So, I went to pick up the car on Wednesday, and they indicated they wanted $52.01 for the diagnosis. I politely pointed out that while that was not a large amount of money, the guy who checked in my car on Saturday specifically said there would be no cost to provide a repair estimate for the 3 items identified in the smog report. The guy who I met with on Saturday was there, and he was polite and fine to deal with. BUT...the apparent owner of the shop was there and he was extremely emotional, rude and confrontational. He indicated he would not release the car unless I paid the $52.01. I pointed out that the person who checked in the car said there would be no charge for the estimate. Again, this man was there, and he was a gentleman about the situation, and said he would pay the cost to the owner, if necessary. The owner said "NO WAY", and said he would not let the car be released unless I paid. I offered to pay $25 as a compromise, but he was unwilling to compromise in any way. He was very rude, emotional and angry throughout the discussion. I then left the shop, but decided that it wasn't worth the hassle over the amount involved, so I came back in a few minutes and said fine, I'll pay the amount, but that I would deal with how I was treated in a different way. I pulled out a credit card to pay, and they said they won't accept it...only cash. I didn't have cash with me, so had to convince them to accept credit card. The owner finally agreed to do so, and I got my keys. I told the owner calmly that I was not trying to take advantage of the repair shop and that to avoid situations like this, they should be clear there is a diagnosis fee for giving a repair estimate. I then left with the car. This was a very volatile situation, and I actually feared for my physical safety during this episode, which took perhaps 10-15 minutes overall, at about 5:20 pm. This was not a matter of the money involved...and I realize repair shops often charge a diagnosis fee, and in this case the $52.01 was not an unreasonable amount for the time they may have spent with the car and developing the repair estimate. I object only to the fact the repairman specifically said there would be no cost for a repair estimate. I also note that on the way home with the car, I stopped at a nationally branded repair shop and asked how much it would be to install a camshaft position sensor. They looked it up on the computer and indicated it was a repair that would take 0.7 labor hours. So, the $200 labor cost for that work that I received from Poor Boys also appeared to me to be high. So based on this incident, I recommend that you look elsewhere, as the owner of this shop treated this customer very badly.