I had a horrible experience with Monro . I took my car in because my heat was not working. I after 5-6 days of back and forth with the mechanics they couldn't fix the problem and REFUSED to help me. I bring my car to my fathers friend who is a mechanic and he takes apart the console and shows me that the Monro mechanics had broken some parts and tried to hide them under the console!!!! So I guess this is why they refused to help me. I cannot believe that someone can be this unprofessional and have the audacity to hide their mistakes. Never again will I, my family, friends or anyone else I can tell take a vehicle to a Monro!