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Mikes Auto Glass

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125 SE Evergreen Ave Redmond, OR 97756-2345 (541) 504-8809
By kbmini14 on Thu 08 July 2010

In late February 2010 I decided to repair the front overhang window in my Class C motorhome. The window was cracked and found to leak very slightly during heavy rain showers. I contacted several glass shops in the Central Oregon area to obtain a quote for the work to be performed, including having both the glass and the rubber glazing bead replaced, said rubber glazing bead was too old to be reused and needed replacing. During this process, I made contact with Mike Dorn of Mike’s Auto Glass in Redmond, Oregon and got a quote of $120 for the window and $20 for the rubber glazing bead. His quote was nearly half the price of many others in the area, so I elected to go with him. He said he would have to order the glass and it would be in within the week. After a couple weeks of not hearing from Mike Dorn, I decided to stop by and pay him a visit at his glass shop. He explained that the glass was too big to be shipped and that he was having to make special arrangements to get the glass to his glass shop. Another couple weeks went by, and once again, I went by to see what was taking so long. I again got the same story. Finally during the week of April 12-16, 2010, Mike called me and informed me that the glass was in his shop. We made an appointment to have it installed. On April 17, 2010, the morning I dropped off the motorhome to have the work done, he informed me that the work would cost $200. I, giving Mike the benefit of the doubt, did not say anything about the extra costs, thinking the ‘special’ large glass order and the extra time spent on finding and attempting to order the rubber glazing bead may have thrown his previous quote out the window. I paid the $200. He informed me at that time that he was having trouble finding the rubber glazing bead that went around the window, but said it wasn’t a seal of any kind, just a rubber trim more or less for looks, and it could be installed at a later date, and that the window would be sealed from the elements (water) without it. He then replaced the old cracked glass with the new glass. He placed random pieces of the older trim around the window for spacing reasons. He also informed me that he thought the cab lights over the cab may be what were causing the leak. Over the next several weeks I randomly made contact with him questioning if he found the rubber glazing bead. His answer was always no, and that it was a rare size and may be discontinued. During this same time period, sometime in May 2010, I entered my motorhome to prepare it for a weekend trip. I noticed the front curtains on the subject window were water stained. I removed the mattress cushions on the upper bunk only to find a very large pool of water sitting there. Both mattresses were also soaked. As I was drying the mess up, I noticed, from the outside, that the fiberglass portion of the overhang over the cab was slightly drooping down lower than normal. I went closer to inspect to find that the entire overhang (below the bed) was completely filled with water and could be squeezed out by pushing up on it with your hands. I removed the curtains and allowed everything to dry. The next day I got a water hose and ladder out and sprayed water on the window (below the cab lights) to verify that it was for sure the window leaking. Water poured into the interior practically like there was no window at all. I called Mike up the following Monday and informed him of the water leaking and he said it would be no problem to fix. I also expressed my concerns that there could be long term water damage to the entire overhang due to the much larger leak after his window replacement job. He again said he was waiting for the correct rubber glazing bead to come in and said he’d call me as soon as it came in to set up an appointment to fix the leaking and install the rubber glazing bead. Again weeks went by. I again stopped by his shop to ask what was taking so long. He said he did get some glazing bead in but it was the incorrect size and was still looking for the correct size. In the meantime, I ended up looking into this “rare” rubber glazing bead myself via the internet and other local glass shops, using a sample piece I had, and found that the rubber glazing bead was in fact a very commonly used glazing bead. I even obtained a partial piece of new glazing bead to take to show him. When I approached him with the rubber glazing bead and compared it with the original, which was a perfect match, he said it wasn’t even close and would not work, but he would give it a try. He said he would also try the rubber glazing bead that he had obtained that he previously told me was the incorrect size. We made an appointment for that following Saturday in mid-June for him to seal up the leak and attempt to install the rubber glazing bead I had obtained and showed him previously along with the rubber glazing bead that he obtained himself. I requested that he run water over it to verify the fix. He called me later that day to inform me that the rubber glazing bead I gave him and the one he obtained were not the correct rubber glazing bead. He mentioned again that I really didn’t need the rubber glazing bead in the first place and that it was more for looks. He said he ran a bead of some kind of caulking material around the top, but then ran out of it before he was finished. He said I would have to, once again, come by another day so he could finish running a bead around the bottom half. He did however, inform me that he found where the leak was, and ran water over it, as I requested, to verify that it would not leak. Mike informed me that it did not leak anymore. He left the motorhome outside for me to pick up and he left for the day. Light rain showers started later that afternoon. I went to pick up the motorhome. At first glance from the outside, the white bead of seal Mike put around the edge was very uneven and had a bad appearance. When I entered my motorhome, I found a small water puddle had formed below the window. I again went home, got a hose and ladder, and ran water over the window myself to verify, once again, that it truly was the window and not the upper cab lights. Again, the water seemed to pour in as fast as it came out of the hose. My girlfriend Kim made contact with Mike on the following Monday. Mike said he never told me that he ran water over it and further went on to say he told me not to run water over it for at least 72 hours. This was not the case however and was not what was said in the previous conversation. He told Kim that he needed to order more of that white sealer material (which did end up drying clear) and once he got it in would call Kim to make arrangements to bring the motorhome by the shop, once again, to finish running the white sealer material around the bottom half. He then said he would run another bead of black color caulking material around the entire window edge to cover the white material. He said the needed (white/clear) material would be in that week. I, frustrated with this entire 4+ month long repair, made contact with a local glass shop that had previously given me a higher quote back in February. I took the sample of the rubber glazing bead with me that Mike said was the incorrect size. I was informed that the rubber glazing bead was in fact the correct size and was one of the most common rubber glazing beads in the industry and confirmed they had some in stock, over 100+ feet of it, and could get more at a moments notice if they ran out. They further informed me that the rubber glazing bead is an actual secondary seal that must be installed and further more, must be installed at the same time the window is set in place since the rubber glazing bead wraps around the back edge of the glass. They also said it could not be installed later after the urethane (caulking) sealer hardens. This is probably why Mike said it didn’t work or was the wrong one, because he did not want to admit that it was just impossible to install the rubber glazing bead at a later date. They quoted me $125 to pull the window and molding back out and reinstall it again correctly. In late June 2010, I had the ‘secondary’ window installment/repair work completed by the new shop. I talked with a couple glass technicians there, and both of them were in disbelief as to how the window was installed. I further found out that Mike Dorn used three different types of window sealers/caulkings and that 2 of the 3 should not have been used for the particular application. It was also found that the window frame, in which the window sits in, was not re-installed properly also. The bill for the work performed was just as quoted, $125. They actually informed me to allow 72 hours before water testing it with a hose. I did after 72 hours; NO LEAKS! I felt since the work performed by Mike Dorn was insufficient, and he never completed the sealing of the window or fixed the leak, and further more, did not place the rubber glazing bead around the window in which I had paid for, I had a reason to ask for some of the initial costs back, or at the least, pay for a portion of the $125 reinstall. On July 2, 2010, Kim called Mike. Since it had already been two weeks from not hearing from Mike, she first asked why he never called to let her know when the needed sealer came in. He said he had told her to come by on that following Saturday to do the resealing and we never showed. This was never arranged or mentioned in previous conversation. She informed Mike that we got frustrated with things and took the motorhome somewhere else to get it fixed. He asked, “So it is fixed?” Kim said “Yes”. Mike responded, “Good!” and slammed the phone down hanging up on Kim. Kim called back to only get the answering machine, left a message that we needed to square up on the portion of his $200 work that was never completed, and informed him he performed the work incorrectly, and asked him to call her back. I, after finding out about Mike hanging up on Kim, also called Mike’s Auto Glass later that day only to get the answering machine too. I left a message requesting he call me back as soon as possible, stated my case of getting my money back for charging more than the initial quote, installing the window molding incorrectly, using the wrong sealer materials, never fixing the leak problem, and never getting a rubber glazing bead in which I pre-paid for. I or Kim have yet to hear from Mike Dorn. Any further contact attempts by myself or Kim I would imagine would be unsuccessful after his previous behavior and inappropriate business conduct. EVERYONE BEWARE! Don’t go to Mike’s Auto Glass in Redmond, Oregon! He lies to your face, does not perform work properly, and will not stand behind or guarantee his work!

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