Run far far away from this place. They cost me over a thousand dollars for a repair I didn't need. They didn't run any diagnostics on my car and said I needed a new compressor after looking under the hood in the parking lot for less than two minutes. After I paid them $1073, my car had the same problem two hours later....turns out I only needed a new cooling fan. I also called them and asked them for my original compressor back and they lied to me and told me they were mailing it to me, but they never did. They are incompetent and unless you have money to burn, run far away to another mechanic, one who knows what they are doing!!
I was a first time customer. This will be that LAST time I ever go there! I waited FOUR hours for tires. After telling me at 9:00 am that he had all four tires in stock, the salesman took it upon himself to call Newport News to another store to get two of my new tires brought to his shop after finding out that he only had two of my tires in stock. He did not give me the option of saying I will take the two and come back another day. He didn't tell me! I waited, and waited, and waited, and waited for FOUR HOURS! People came and went and I waited. This was soooooo unprofessional. I had a funeral to attend at 12:00 pm and I was still sitting in the shop because he chose not to tell me that all the tires were not there. I did not leave until 1:00 pm. Maybe if I were a man, I would have been given better service. I believe I was WAY overcharged and I DO NOT believe I needed all four tires, just the two I initially came in to get. I was definitely taken for a ride, A FOUR HOUR RIDE!!!!!!!!!!!! I would rate zero stars but the web page won't let me. I rated a one but it is really a negative 10!
I went to Merchant's tire a few days ago to have my oil changed. The guy in the shop did a good job. He checked over everything for me while he worked. Added washer fluid and checked my tire pressure. Then told me it look good and he didn't find any problems, but of course he didn't it's only 2 years old with 24k miles. When I went in the office to pay, the manager inform me that my car was overdue for some maintenance. It needed $300 worth of fluid flushs. REALLY!!! I checked the owner"s manual, and it said nothing of changing any fluids till 90k (other than the oil). Just because there is a good guy in the shop does not make up for a crook up front. What a rip off!