Repair/Service: front and rear brakes

Hourly Rate: $?

Total Cost: $?

Be leary of this place. Owner did bait & switcharoo & told me lie. Rec'd phone quote front & rear brakes of $149.95 each axle, with 50% off coupon for brand name Wagner Thermo-Quiet Ceramic fr mgr & set apptmt for next morning. Manager called back to verify vehicle make/model & aptmt time & told me he was ordering the brakes that day. When I arrived the next day, owner present and he reluctantly agreed to honor the price quote. He did not have the brakes in stock & called a parts store & ordered the front brakes; and then told me straight-out that Wagner did not make the brakes for my rear, so they would not be available at all; I'd have to pick a different brake. Not believing him, I called local parts stores and found out that Wagner DOES make the brake for my rears (Toyota). I told him that they did make the rears; & he told me that if I wanted those rear brakes, I'd have to wait another day. Ended up replacing them with NAPA Ceramic brakes because the work needed 2 be done.
no apology for outright lies.

by hb on April 7, 2010

Repair/Service: Catalytic Converter

Hourly Rate: $90

Total Cost: $395

Worst experience ever. Incompetent. They replaced the wrong converter and then when we complained we were told that the mechanic replaced the one he saw. We were then told that it was a privately owned business and that it was our problem and not to bother them again. If you take your car here, you are on your own.

by Greg on August 13, 2011