1 Review for Kars
Repair/Service: They did nothing.
Hourly Rate: $125
Total Cost: $125
My experience here was extremely disappointing. Prior to dropping my vehicle off, I spoke with Janice; I was immediately impressed with her friendliness and apparent knowledge. She listened attentively as I explained the symptoms my car was showing. I specifically stated that "another shop [had] already troubleshot using readers and was unable to find the problem." She advised me that although her techs would plug-up a reader, they had more expertise than that and would certainly dig deeper.
When I picked-up my vehicle, I was told that the tech didn't find any problems on the reader and that he couldn't feel the symptoms while driving. The former was no surprise: the other shop said the same thing. However, the latter baffled me; not only could I feel the symptom, so could the other shop. Further, the intermittent flashing of the check engine light provided additional assurance that I wasn't just crazy. Next, I was handed a $125 bill: $85 for "Quick Scan computer system," $31 to "pressure test fuel system," and $9 for "data access and information fee." While I realize businesses must make money, I cannot for the life of me justify $125.
While I'm sure this shop can perform the plug and play diagnostics every shop can, I wouldn't expect much more.
I am now in the process of looking for another shop.
by Dawsonville on July 5, 2012