Repair/Service: diagnostics for check engine

Hourly Rate: $85.00

Total Cost: $0.00

I had just recently spent a lot of money elsewhere to get multiple repairs on my car and my "check engine" light went off yet again. I took it into Honest 1 Auto, as they were the closest auto shop, not expecting to leave without spending at least a couple hundred for a diagnostic and repairs. I was assured that they would only charge me for the 1/2 hour diagnostic even if it took longer to find the problem. Well, they found the problem within minutes of completing the diagnostics...turns out that the previous mechanic forgot to connect a fan in my engine. To be sure that this was the issue, they connected the fan, tested the car, and confirmed that this was the source of the problem. To my surprise, when they handed me my keys (an hour or so later), I was told that there would be no charge for any of the diagnostics or the time they spent on it due to the fact that there wasn't really a repair problem!!!! I have to say that this was the most pleasant experience I've had getting my car repaired. Other than not having to pay anything, this was the cleanest shop I have EVER been to and the staff was professional AND ultra-courteous. I will confidently bring all of our vehicles back when I do need them serviced.

by uny2011 on March 19, 2011

Repair/Service: Motor mounts

Hourly Rate: $83.24

Total Cost: $571.29

I had 2 of my motor mounts replaced on 04/29/2011. I returned on 10/29/11 for an oil change and informed the manager that the vibration from my motor mounts had returned. He explained to me that they "didn't have time to look into the issue." As a paying customer, I take my vehicle to a professional and expect my concerns to be addressed, taken seriously and the issues resolved. Unfortunately this was not the case. When I recently contacted them again to have the work corrected, they informed me that NOW my car/parts were no longer covered under warrenty and that my car is know for this issue. Had they taken the time to address my concerns at the time I presented it to them, my car would have been covered and they would have had to replace it at no cost to me. When I addressed the issue to the general manager, he was not only condesending but rude! When I spoke to the owner, he was even worse! In the end of our conversation, he even SCREAMED at me, "Don't come back, we don't want your business!!" and hung up! I am flabergasted at the entire situation. I had not intention of taking my car back to a shop that does not stand behind their work and parts. I was merely trying to explain to the owner the manner in which I was treated. As an owner, I thought he'd find this information helpful to imporve but apparently not. NEVER GOING BACK!!!

by Kathryn Cramsey on March 2, 2012