Repair/Service: Dye Test

Hourly Rate: $0000

Total Cost: $48.92

Filed this complaint with the BBB and Hilltop Texaco has decided to leave it as an unresolved complaint:
Paid for dye test to find out where vehicle oil leak is located. Took car in on 7/19/10 to find out result of test and was told mechanic would call me the next morning. No call, so on 7/22/10 I called them to be told they would call when mechanic came back to work. I called again on 7/23/10 to be told again they would call when the mechanic came back. Still no word on 7/27/10 so I decided I have lost confidence in this company so I went by on my way home from work to ask for a credit to be put back on my charge card but the owner, Phillip H Collier said "no". I am now very dissatisfied with Hilltop Texaco and the way they do business. Very poor customer service.
To resolve this issue with the BBB I again asked for a refund of $48.92 but was denied so I am advising you to beware of this company.

by Unhappy Customer on September 11, 2010

Repair/Service: Valve Adjustment

Hourly Rate: $0000

Total Cost: $500.000

Took my truck into the shop to get a valve adjustment done because of some weird noises. Quoted me $250, brought it and they then told me it was actually gonna $500.

Left it there on Monday and they said they'd call me and let me know what was going on the next day. No call Tuesday. Called them Wednesday wondering if it had been done, the guy said the parts were being ordered for the adjustment but thought that more should be done if it doesn't fix it. I told him to call me back and let me know if it worked or not. No calls for a few days.

On Friday I called them wondering what was going on with my truck, receptionist didn't know. Finally got the call to pick up my truck on Monday. Guy told me no adjustment had been done, and that the noise wasn't fixed, but said my oil needed to be changed a couple times. Charged me $500 which I reluctantly paid.

Started the truck up and noticed it was only running on 4/6 cylinders. The truck was running great when I brought it in besides the odd noise, now its barely drivable. I can barely get it to start and I can't figure out what they did to make it run like it is.

Basically, I paid them $500 and they made my truck worse, didn't do what I asked them to, and didn't let me know what was going on. I will never take my truck back there again.

by Yota4Runner on October 13, 2010

Repair/Service: trouble shoot and repair

Hourly Rate: $59.95

Total Cost: $100.45

i had my vehicle at several shops with no luck. my vehicle felt like it was only running on a couple cylinders. A friend advised me to go to hilltop. they found a poor ground on the back of my cylinder head. after cleaning the grounding area my vehicle was back to normal. these people were more then fair with me.

by erica411 on December 27, 2010

Repair/Service: oil change and gas

Hourly Rate: $59.95

Total Cost: $33.56

went there for an oil change last week and got gas for 30cents a gallon off!!!!! awesome timing since the hoildays brought my checking accound down to near nothing. the best part of going here was not having to wait an hour to get my oil changed. i was there for maybe 20 minutes. when u have three small kids the last thing u want is to sit in a waiting room for hours. :)

by chrissylynn on December 28, 2010