Repair/Service: Repaired headgasket twice.

Hourly Rate: $0

Total Cost: $2200

Listen to everyone with a negative experience with this shop! Avoid it at all costs! The only positive reviews I’ve found seem to be close friends of the owner. Real good ol’ boy shop. Very friendly until they get your car. After that, good luck getting it back in any reasonable amount of time or getting ANY customer service. Very rude owner and mechanics. Will work on your car at their leisure with no care to how long it takes. Will not return your calls. If you do manage to actually catch the owner or a mechanic they are annoyed to even talk to you. If you try and get an estimate of time you get a blow off answer of “a couple more days”. Then another week goes by with no calls or work done. Get your estimate in writing as well! They don’t seem to want off the street customers.
My story. I took my car in for a blown head gasket from an overheat which was my fault. They told me it would take a couple of days. It sat in front of the shop for five days before they even took it in the shop. I asked that they check for a cracked block before they tore into the engine. They ignored me. I had to insist they check the bearings. When they relented they found they were shot. When they got it back to together they couldn’t get it to run. They pulled it apart again and found the rings were seized to the pistons. They made a big deal on how they had to tear the engine down again acted like they were doing me a giant favor for fixing a problem they missed. After three weeks of call backs I finally got me car back. They never could tell me what caused the over heat in the first place. Two weeks later car overheated within 30 seconds and blew a head gasket. I took it back and they tried to refuse their warranty and blame it all on me. After several weeks the owner told me he was working on it whenever he had “spare time” since warranty work didn’t make him any money! After a total six weeks from the second blown headgasket it still was not ready. When I tried to pick it up it still was not running right and they refused to take my check. When I tried to take my car they called the cops. The only way I got by car back was to may triple the amount he quoted for “tow and fluids” in cash and signing a warranty that his warranty was no longer good. I took it to another mechanic and within “ONE DAY” they fixed a bad ground, incorrect timing and the cracked heater hose that caused the whole thing in the first place. The hose clamp was placed back over the crack AFTER the engine was put back to together. Real quality work.

by Customer Service Fail on October 19, 2011