Months earlier, I had gone to GTS to get an oil change. They then asked me if I wanted all of my fluids filled and all that. I hadn't had it done in a while, so I said go ahead. That cost me $75. I can understand that. But today, I had my wife go there to get an oil change for me. I told her that if it cost more than $35 to straight up leave. If they told me something was wrong with the car, it didn't matter. all I wanted was my oil changed. So when she got there, that's what she told them. She just wanted an oil change.First of all, they told her it would take 15 minutes, and it took about 45. and then second, they took advantage of her. They either put ghost charges on the receipt, or they did actually do the work and just charged her extra for it. I am never going to this chain again. Even after it was recommended by a local Auto Zone. To take advantage of someone like that. The oil change I wanted cost $34.99. They stole $45 from me. Thanks a lot GTS. Now I see why you're in business still.
I went in today to just get an oil change. He said it would cost a total of $74. I then asked if that was just for the oil change, and he told me yes. So I believed him and let him do what I "needed." When I got my receipt, they had done a ton more than what I had asked. They changed all the fluids in the car, and replaced the air filter. The oil change itself was $34.99. They did way more than i asked and charged me for it. I will never EVER be returning here, and I do not recommend anyone going there. I am very disappointed.
I sent my teenage son to GTS Express Lube for an oil change. They asked him if he needed several extra services. While he called his Dad to ask, they performed the services. I feel like they took advantage of an unknowing teenager by selling him services I have never heard of. Why does anyone need an oil system flush or a fuel system flush? They also put in a new air filter which was not needed. I called to question the service and was told they only offer or suggest additional services. They are just trying to make a few extra dollars. I have had them do state inspections on all of our vehicles and change the oil on this vehicle and was pleased with their service. After this incident, my business and my money will go somewhere else.