The rock chip completely went away and I was on my way in no time at all. They offered to work with my insurance, or I could pay out of pocket, which I did. They even charged me less than I was quoted because they said it was an easy fix (they did tell me that not all rock chips would, as some fade depending on the way it was chipped, but mine came out flawless!). Thank you Glass Nook. If I ever need a windshield replaced or a crack taken care of, I will come here first. They even had hot coffee and creamer for free. I notice they do windows doors and siding too. I'll keep them in mind when I build my home. Best buy in any of the Tri-Cities.