They don't know how to follow customer instructions! I asked them to look over the mechanical parts and tell me what it needs before i i spend money on it! It turned out it would be close to 1000.00 dollars...at that point i said do not go any further....The car was not worth fixing....I went to pick it up...I know i owed 23.95 for them to inspect it mechanically....I had no problem to pay that....they went ahead and did the pollution inspection and charged me for that as well...Now i am up to 68.00....they don't have common sense....They don't listen to what the customer says,they do what they want so they can charge you more money !...I did not tell them to continue with any other thing but to check it mechanically first then call me!!!!...If it won't pass mechanical first, you need to follow my instructions and call me like i specified to let me know what the parts and labor will cost before going further,why in the world would you hook it up for the pollution test when the mechanical test failed??? They are useless!!! I will never set foot in there again....I will go to FIRESTONE for my new tires for my other SUV....the ones i discussed with flynns yesterday....I called and canceled my Goodyear credit card as soon as i got home ........At least FIRESTONE employees know how to follow customer instructions!!! They are much more Pleasant and friendly!!!....They know how to have a Civil Conversation......FLYNNS ARE LOUD MOUTH IDIOTS!!!!!!!!