Repair/Service: Fender, new wheel, and trim

Hourly Rate: $100

Total Cost: $3000

It took a month to get the fender replaced and painted and a new wheel on our 98 Expedition. The technician went out of town so they put it on hold for over a week. When we went to pick it up (they didn't call us, we drove by and saw our truck outside) the trim was falling off the side and they had painted on our brand new tire. They had to keep it three more days. We asked for them to provide a rental or pay part of our rental since they did such bad work but they refused. The "manager" even questioned if our tire was new! How can a "manager" at a collision center not tell a tire is new? DO NOT GO HERE unless you want shoddy work and bad attitudes! You'd think they were doing us a favor, not getting paid for a service.

by Tina on August 29, 2011

Repair/Service: Bumper replaced and painted

Hourly Rate: $0

Total Cost: $1300

I took my car in to get the rear bumper replaced and painted and the passenger rear quarter panel fixed. After it being in the shop a week and getting a phone call stating it was ready, I went to pick up the car. I look the car over before going inside and notice that the quarter panel is not flush with the bumper, and the bumper is not painted correctly (it is not glossy and has a fish scale appearance to it). I walk in and let the guy know that it has not been fixed correctly and he tells me "you were in an accident so its not going to be perfect". FYI, I was in a parking lot and me and another person backed into each other. It was only about $1,300 worth of damage. I tell him I am not taking the car and he needs to get it fixed correctly. Another week goes by and I get the call to come and get my car. The quarter panel is now flush with the bumper, which is great, but the paint is even worse than before. On one part of the bumber it feels and looks like dirt or small rocks got under the paint, and on the opposite side of the bumper it has a white mark through it like something rubbed against it while it was drying or they just did not correctly sand or buff it. I bring the guy out to have him look at this and he tells me that they can just buff it out. How they are going to buff out small rocks and dirt in the paint I am not sure. I ask him why they called me when the car is obviously not ready and he says "I just work here" and "we dont go over the car with a microscope". Keep in mind a blind person could feel both of these spots, even if they are not visible to the eye (which they are). I take the car because at this point I do not trust them to do quality work. I have my insurance adjustor coming out today to help me get this taken care of. Five Star Collision in Carrollton does not do quality work, I would never recommend that anyone take their vehicle here.

by Jennifer on September 24, 2012