Edmonds, WA 98026
Edit Shop Info
|Top AutoMD Negotiator Repairs||Quote Ranges||# of Quotes|
|60,000 mile service||$640 - $640||1|
1 Review for Doug's Mazda
Repair/Service: oil pan replaced
Hourly Rate: $50
Total Cost: $660
I went in to have my oil pan replaced in March as the plug threads were stripped. They gave me call saying it looked pretty new and asked if I was sure I wanted it replaced. I told them to check the threads on the plug and if they were indeed stripped, go ahead and replace it. They replaced the oil pan and told me it was ready, saying the threads were stripped.
I picked up the car and started to remember that maybe I did already have it replaced. I did some digging and realized I did replace it 9 months ago. An embarrassing memory lapse, yes, but I was MORE frustrated by the fact that I just paid $600+ to replace a new oil pan. I called them back, confused as to how the threads could be messed up on this NEW oil pan. I picked up the original oil pan from the dealership, took it to the original garage that replaced it, and watched him completely screw and unscrew the plug with no problem! I called the dealership back and they immediately changed their story, saying the threads were "slightly worn" and they had clear written direction from me to replace the oil pan.
I told them very clearly, "do not change the oil pan unless the threads are stripped". They LIED to me and said they were stripped and then changed their story after I called them on it. I talked with everyone in the chain of command up to the manager of the parts & service department. They eventually gave me a partial refund on the parts, but far from what I spent on a completely unnecessary part replacement. I felt deceived and will never go to this or any Hyundai dealership again.
note: i'm unsure of the hourly rate. it is an estimate.
by shawn on June 9, 2012