Repair/Service: power steering issues

Hourly Rate: $100

Total Cost: $900.00

I brought my car in to conway and omalleys on buffalo road for power steering rack and pinnion + ruptured hoses which according to a few other mechanics should have cost 200 or less for parts...they tried to charge me 900 bucks for a total replacement or 200 for repairing the hoses temporarily....this is not the first time I heard them charge over inflated prices for a simple job!

by noyb on October 7, 2010

Repair/Service: PA STATE INSPECTION

Hourly Rate: $100.00

Total Cost: $75.00

HAD MY WIFE TAKE IN MY COLORADO FOR INSPECTION AND EMMISSIONS TEST. THEY TOLD HER IT NEEDED A LICENSE PLATE LAMP TO PASS (IT HAS 2 AND ONE WAS WORKING). COST TO CHANGE BULB $26.40 (BULB WOULD BE LESS THAN A DOLLAR AT AN AUTO PARTS STORE, AND I COULD HAVE CHANGED IT IN 5 MINUTES). NEEDLESS TO SAY WE WON'T BE GOING BACK THERE WITH OUR CARS........

by TomS in Erie on July 3, 2012

Repair/Service: "Drill and Tap Out" of the broken bolt holding my battery in place

Hourly Rate: $78

Total Cost: $39

While I am not faulting the actual work done on my car, I seriously fault Conway and O'Malley on the fairness of their prices. Grossly overcharged for the, I hesitate to say work, done on my car. The bolt rusted out which holds the battery tight in place. It is easily accessible once you pop the hood and shouldn't have taken more than 10-15 minutes max to fix. The mechanic and the service people at the front told me to my face that it took half an hour to "drill and tap out" the screw and replace it with a new one and so I was charged $39 for the fix. When I said that I doubted it would take that long, the man replied, "Well I can fail your car on its inspection and you can get it fixed someplace else." With poor customer service and I feel, outrageous prices, I will be looking for a new place to take my car and will mention to others to go someplace else.

by Sarah on September 11, 2012