Repair/Service: Break Work and diagnosis on 2 vehicles

Hourly Rate: $125

Total Cost: $1200

Was a customer for 4.5 yrs and had 3 cars serviced/repaired by Columbia Auto. But things have changed. 6 months ago brought in Toyota for break work. Drove home and left front would "clunk" when break was applied. Took it back. 2 days later they said nothing was wrong (still "clunk" noise). Took it to Dealer; apparently Columbia Auto broke a clip that held pad in place (it was rattling around). Should have moved on but last month brought Dodge truck in for pulling to the right and computer issue. They had it for 4 days, said they test drove it on first day, second day, and third day but could not get same computer issue. I had to call each afternoon to get update. On 4th day they said the break line was broken. I asked if it broke during one of the test drives, they said "No, you brought it in broken"...what? and insisted that they did not test drive it at all because they noticed the fluid leaking and it was unsafe to drive (break peddle went straight to the floor). I complained but said to go ahead and fix the break line but they told me to take the truck elsewhere (had to tow it to another shop). So either they lied about test driving it for 4 days or breaking the break line. Either way; a lie is a lie and no way to run a business. Very disappointing. For Shame!

by mch1234 on July 24, 2012