My car (2008 Audi) experienced some hail damage in the area I live (not charleston) and while the local body shops in my area were inundated with repairs, I thought I would get my car repaired in Charleston since I had to be there for business for a couple weeks anyway. Two months before I came to Charleston, I contacted Charleston Collision on Redbank Rd. and asked them if they were capable of repairing my car. I sent around 20 photos of the hail damage via email to the gentleman I spoke with and he assured me that they could fix my car during the time I was to be in town. I even called two more times prior to my trip to make sure things were in order. Three days after I dropped off my car, I received a phone call from the gentleman telling me that their PDR guy decided that he could not, in fact, repair my car as he previously thought. Their PDR specialist attempted to repair a couple dents in the driver front fender and actually made them worse, requiring additional repair work. $150 for a rental car for three days wasted and had to find a different shop to fix the car. The other shop I found was more than able to fix the car. But, overall, the staff at Charleston Collision was very friendly, just not technically proficient.