Being from New Jersey and needing auto repair work done, I passed Carolina Care Care many times on my to the beach and always noticed many cars there and figured it must be a good place to have my car repaired. My first repair was for non working directional signals. They were fixed properly and the cost was reasonable. My next experience was to have my car checked after not using it for almost a year. They changed the oil and gave the car a good inspection and reported that the car did not need any work done. They could have told me anything was needed and I would have said fix it and paid for it. I am totally satisfied that Carolina Car Care is an honest and trustworthy repair facility and will not hesitate to return for any work needed on any car that I own. Any negative reviewers should not be believed based on my experience there.
I just visited the establishment, It was the worst experience i have ever had. For a service business it was deplorable. The owner was rude and ignorant. I will doeverything in my power to dissuade other people to boycott going there. They are expensive and do shoddy work. I certainly do not wish toever meet their establsihment again. I have also heardmany other comlaints ablout their prices and terribleservice as well! They do not deserve to be in business no matter how long they have been. Buyer beware!!!!!!!!
I recently talked to someone who told me that they had a bad experience with Carolina Car Care. He said that they put the wrong part in his car which caused a leak. We both agree that any auto repair shop that won't allow customers to watch their mechanics work on your car is a place to avoid. As for my experience, Carolina Car Care wanted to replace my car's expansion valve, evaporator, and dryer to fix an A/C leak problem in my car, I went to a specialist and got a second opinion, and he knew more about my make and model. He found that it was the pressure switch that was leaking. On 4/10/09, Carolina Car Care would have charged me about $900 more than my specialist to try to fix my A/C leak, and it would still have leaked after their misdiagnosis fix. It has now been many months since the pressure switch was replaced by my specialist, and my A/C still has no leaks in it. I suggest you get a second opinion on any expensive repairs if you do go there, but I would avoid Carolina Car Care to begin with. Also, when I drove my car to them in 4/09, my left front master switch for all four power windows was working. When I was about to leave, I discovered it wasn't working at all. In addition, I had a bad oil leak from a ruptured hose line that started in their parking lot after their mechanic got in to drive it on to the lift. I assume both were just coincidences. The owner of Carolina Car Care agreed that it was my "lucky day" that the leak happened while I was at his shop. (2/19/11 Update = the A/C parts they wanted to replace are still working fine!). My experience with their pricing was that while Carolina Car Care's hourly rate was below the local Toyota dealer's rate, when they added THEIR pricing for the A/C parts, the Toyota dealer's overall price to do the job was less!